How AI can help in modern retailing

How AI can help in modern retailing

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How AI can help in modern retailing

The pros and cons of adopting AI in retail: Artificial intelligence (AI) has taken over the world, it seems — from IT and technology to education and other sectors, this modern technology is everywhere and in everything. The retail industry is no exception; modern retailing now relies on AI more than ever.

The introduction of innovative tools and technologies enhances the customer experience and boosts profitability through streamlined operations and dynamic strategies. It doesn’t matter if it’s an e-commerce or a physical retail point, the impact of AI on the retail industry is undeniable.

According to research by the retail giant Hitachi, it is estimated that $40 billion of additional revenue was driven by AI in retail in three years. And it is projected to be over $45 billion in 2032. AI isn’t a new business trend in the new decade; this transformative technology is vital to success in modern retailing. In some way or the other, you have to implement AI in your retail business to climb to the top of your game.

Eight benefits of AI In modern retailing:

Even though businesses were running just fine without it, the introduction and rapid growth of AI have made daily business operations much easier. But “making business operations easier” doesn’t fully explain how AI helps retailers. Below is an outline of how AI can help modern businesses. 

● Personalization and customer insights: 

Customers feel “listened to” and “taken care of” when they receive personalized attention from retailers, and modern AI technologies provide just that, for both online and in-store shopping. AI technologies are also used to find out which type of customer is buying and when. This information helps businesses to tailor their marketing campaigns to increase sales. 

● Enhancing the in-store experience: 

Besides making online shopping smooth and enjoyable, AI software is also used extensively to enhance in-store shopping experiences for customers. While AI technologies can enhance the in-store shopping experience for customers, they can be a nightmare for some. Many stores now use digital sensors, object detection, and motion analytics in the checkout system to catch shoplifters in real-time. If any product is carried out without scanning, these systems will alert the security system to prevent any potential loss.

● Precise inventory management: 

The benefits of AI technologies are “oh so amazing!” Previously, it was quite difficult to determine which products and services would be in demand shortly. AI algorithms examine past sales data, current market conditions, and trends and predict future demand for products precisely. This demand forecasting not only helps the retailers manage the supply chain but also refrains them from overproducing and overstocking unnecessary items. As these technologies can forecast demand, they help retailers to stock up the products beforehand so that buyers can buy exactly what they are looking for

● Fraud detection and prevention: 

Facing fraud is a norm for businesses. From transaction fraud and theft to bigger incidents like data piracy, retailers are always at risk. However, with AI, fraud detection and prevention become much easier. As these technologies come with updated security and safety features, they can analyze your transaction in real-time and detect any abnormality in transactions almost immediately

● Marketing and advertising: 

To keep up with the competitive market and increase sales, adopting newer and more intelligent marketing strategies is a must. Even though limited data was enough to make a killer advertising campaign in the past, with technological advancement, you cannot keep up with the competition without the help of AI. AI-powered modern technologies can analyze customer data, purchase history, and browsing habits, taking into account buyer’s behaviors and demographics. This information helps businesses plan better marketing and advertising strategies to reach targeted customers quickly and increase sales significantly.

● Pricing strategies: 

Pricing affects sales and revenue significantly. Retailers constantly need to adjust their pricing strategies to be profitable in the business. Even though pricing can be determined manually, AI does the work better and quicker. AI technologies analyze market trends, buyer behavior, competitor pricing, demand, supply, and internal costs to adjust prices in real-time while maintaining profitability. Many modern retailers, including Delta Air Lines and Amazon, have adopted AI technologies for dynamic pricing.

● Customer feedback and sentiment analysis: 

Knowing how a customer feels about a product was time-consuming in the past. However, with the revolution of modern technologies, finding out the opinions of buyers has become rather easier. AI algorithms can quickly analyze customer sentiment, such as customer feedback, and social media posts. And online reviews about a product, and help retailers respond to the findings quickly. This not only helps to solve any issues with the product. If any but also contributes to building better relations with the customers.

● Workforce management: 

AI not only helps with customers and pricing but also assists in managing the workforce more efficiently, especially for larger retailers. Businesses can use various AI technologies to help with the employee scheduling process. This allows them to use the workforce effectively depending on demand trends, associate availability, and store needs.

The drawbacks of AI in modern retailing:

Despite offering numerous benefits to the modern retail industry, AI still has some drawbacks that concern the users, as well as the developers. Some of the prominent concerns of AI in retailing are:

● Data Privacy Concerns
● Security Risks
● Loss of Creativity
● High Implementation Costs

The first and foremost step retailers must take is to ensure data privacy. As businesses collect huge amounts of customer data, storing them securely is their responsibility. Adopting strict data protection policies and following GDPR will help them maintain security.

Job displacement is another risk that retailers should consider before implementing AI vastly. As there are chances that a certain segment of workers can lose their jobs. And businesses should make an effort to reskill and upskill them for an easy job switch. 

Indubitably, AI offers some amazing benefits for modern retailers. Whether it is increasing sales, surveillance, inventory management, or personalized recommendations, AI benefits almost every sector of a retail business. And that’s why modern retailers are relying on AI technologies in the new decade more than ever before. 

However, even though AI contributes to efficiency and profitability, businesses need to be careful when using these technologies. They must find a balance between innovation and ethical responsibility to ensure transparency. And fairness both to themselves, their employees, and their customers alike.

Ahmed Shoyeb Iqbal is a business professional.

AI in Modern Trade

AI in Modern Trade

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Artificial Intelligence (AI) is revolutionizing modern trade by automating processes, optimizing supply chains, enhancing customer experience, and enabling personalized marketing strategies. Modern trade includes organized retail formats such as supermarkets, hypermarkets, and e-commerce platforms, all of which benefit significantly from AI technologies. Here’s how AI is shaping modern trade:

1. Customer Experience Enhancement

  • Personalized Recommendations: AI algorithms analyze customers’ buying behaviors, preferences, and browsing history to offer tailored product recommendations. E-commerce platforms like Amazon and Chaldal utilize AI-driven recommendation engines to suggest items based on customer activity, improving the shopping experience.
  • Chatbots and Virtual Assistants: AI-powered chatbots provide 24/7 customer support, answer queries, assist with product searches, and even handle complaints. This is particularly useful for online platforms, but is also being integrated into mobile apps and websites of brick-and-mortar stores.
  • AI in Physical Stores: Some retailers employ AI to analyze customer behavior in physical stores, tracking which areas or products attract the most attention. This data helps retailers design better store layouts and improve customer engagement.
  • Voice Commerce: Voice-activated shopping is becoming a reality with AI assistants like Alexa and Google Assistant, allowing customers to place orders using voice commands, making the shopping process more seamless.

2. Supply Chain Optimization

  • AI for Demand Forecasting: AI uses historical sales data, seasonality, and trends to predict future demand accurately. This helps retailers optimize inventory, avoiding stockouts or overstocking, which is particularly useful for perishables in food retail.
  • Warehouse Automation: AI-driven robots and automation systems are used in warehouses to pick, pack, and sort products. AI improves warehouse efficiency by ensuring that products are handled correctly and stored optimally.
  • Route Optimization: AI helps optimize delivery routes for e-commerce and supply chain logistics by analyzing traffic, weather, and route data, ensuring faster and more cost-effective deliveries.

3. Dynamic Pricing

  • AI-Driven Price Optimization: AI helps modern trade retailers set dynamic prices based on real-time factors such as demand, competition, customer behavior, and inventory levels. This is especially useful for e-commerce platforms that need to stay competitive in pricing while maximizing profitability.
  • Competitive Pricing Analysis: AI systems track competitors’ prices in real time and adjust the retailer’s prices accordingly, helping maintain a competitive edge.

4. Inventory Management

  • Automated Stock Management: AI streamlines inventory tracking by automatically updating stock levels as items are sold. It can predict when certain items will run out and trigger restocking orders, reducing manual errors and stock discrepancies.
  • AI for Shrinkage Reduction: AI can detect unusual patterns in inventory movement and sales that may indicate theft or loss, thus helping retailers reduce shrinkage.

5. Fraud Detection and Security

  • AI-Powered Fraud Prevention: E-commerce platforms use AI to detect and prevent fraudulent transactions by identifying abnormal behavior patterns, protecting both the retailer and the consumer.
  • Security and Surveillance: AI-powered surveillance systems in stores detect suspicious activity, monitor customer behavior, and improve store safety. Some systems also analyze shopper traffic to optimize store layouts.

6. Automated Checkout Systems

  • Cashier-Less Stores: AI is behind the rise of cashier-less stores like Amazon Go, where customers simply pick up items and leave. AI-powered cameras and sensors track what customers purchase, and the system automatically charges them as they exit the store, creating a seamless shopping experience.
  • Self-Checkout Solutions: AI is used in self-checkout kiosks to speed up the payment process and reduce lines in supermarkets and hypermarkets.

7. AI in Marketing and Sales

  • Targeted Marketing: AI helps retailers personalize marketing campaigns based on customer data, sending tailored promotions and product offers. This leads to higher engagement and conversion rates.
  • Customer Segmentation: AI algorithms analyze purchasing data to segment customers into different groups, enabling more effective targeting with promotions, loyalty programs, and advertisements.

8. Sustainability and Waste Reduction

  • Reducing Food Waste: AI helps retailers forecast demand more accurately, reducing food waste by ensuring that only the necessary quantity of perishable goods is ordered and stocked.
  • Sustainable Practices: AI helps optimize energy consumption in stores, reducing operational costs and environmental impact. It can also track product sustainability across the supply chain, ensuring eco-friendly sourcing.

9. Online Retail Optimization

  • Predictive Analytics: AI analyzes customer data to predict shopping patterns, enabling e-commerce platforms to offer better deals, stock popular items, and ensure timely delivery.
  • Recommendation Engines: AI-driven engines on e-commerce websites enhance cross-selling and upselling by suggesting complementary products, boosting overall sales.
  • Visual Search: AI-powered visual search tools allow customers to upload images of products they want to purchase, and the system suggests similar items available in the store.

10. Challenges in AI Adoption in Modern Trade

  • High Initial Costs: Implementing AI systems, especially in smaller retail operations, can be expensive, requiring substantial investment in hardware, software, and expertise.
  • Data Privacy Concerns: AI relies heavily on customer data, raising concerns about data security and privacy. Retailers must ensure that they comply with regulations and protect consumer information.
  • Integration with Legacy Systems: Many retailers still operate with traditional systems, and integrating AI solutions with these legacy systems can be challenging and time-consuming.

Conclusion

AI is reshaping modern trade by improving efficiency, enhancing customer experience, and driving revenue growth. Whether through automated inventory management, personalized shopping experiences. Or optimized logistics, AI’s role in modern trade will only grow, as retailers seek to become more agile, customer-focused. In regions like Bangladesh, while adoption is still developing, the potential for AI in modern trade is significant. Particularly as more retailers transition to digital platforms and e-commerce expands further.

By Ahmed Shoyeb Iqbal

Super Shop in Bangladesh

Super Shop in Bangladesh

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Super shops in Bangladesh, also known as supermarkets, represent a growing segment of the retail landscape, especially in urban centers like Dhaka, Chittagong, and Sylhet. These stores offer a modern, convenient, and hygienic shopping experience, catering primarily to middle- and upper-middle-class consumers. Here’s an overview of the super shop culture in Bangladesh:

1. Definition of Super Shops

  • Super shops in Bangladesh are self-service retail outlets that sell a wide variety of products, including groceries, fresh produce, household items, personal care products, and in some cases, apparel and electronics.
  • These stores operate on fixed pricing models, offering an alternative to traditional open markets and kiryana stores where prices may vary, and haggling is common.

2. Key Players in the Super Shop Market

  • Shwapno: The largest supermarket chain in Bangladesh, Shwapno operates more than 200 stores across the country, offering a variety of products, from fresh food and groceries to household essentials. It caters to urban customers and offers both physical and online shopping options.
  • Meena Bazar: Another prominent name in the super shop industry, Meena Bazar operates in major cities and is known for its premium products and a wide selection of both local and imported items. The chain focuses on food safety and quality, appealing to middle- and upper-class customers.
  • Agora: One of the first modern retail chains in Bangladesh, Agora is recognized for offering high-quality, fresh food products in clean and organized stores. Its focus on food safety has made it popular among health-conscious consumers.
  • Unimart: Positioned as a high-end supermarket, Unimart offers premium products, including a wide range of imported goods. It caters to more affluent consumers, offering groceries, household items, electronics, and lifestyle products.
  • Prince Bazar: A smaller chain, Prince Bazar offers a similar product range as the bigger chains but operates on a more localized scale, appealing to customers who prefer a more neighborhood-oriented shopping experience.

3. Characteristics of Super Shops

  • Wide Product Range: Super shops provide a diverse selection of products, from fresh fruits and vegetables to imported snacks, beverages, dairy products, and frozen foods. They often stock personal care items, cleaning supplies, and household necessities.
  • Hygienic Shopping Environment: One of the major draws of super shops is the clean and organized environment they provide compared to traditional markets. This is particularly important for urban customers who are increasingly health-conscious and concerned about food safety.
  • Convenience: Super shops provide a one-stop shopping experience, where customers can buy a variety of items in one visit, without the need to visit multiple vendors.
  • Fixed Pricing: Unlike traditional shops where haggling is common, super shops operate on fixed prices, ensuring price transparency. Customers generally trust these outlets for consistent pricing.

4. Consumer Trends and Preferences

  • Urbanization: The rapid expansion of urban areas in Bangladesh has fueled the demand for super shops, as city dwellers increasingly value the convenience, hygiene, and variety offered by these outlets.
  • Time-Saving: As more people lead busy lives, particularly in dual-income households, the ability to shop for all household needs in one place is a major draw for super shops.
  • Health and Safety: Since the COVID-19 pandemic, there has been a growing emphasis on health and safety, with more consumers gravitating towards super shops that provide a cleaner and more hygienic shopping environment than traditional open-air markets.
  • Brand Consciousness: Middle- and upper-middle-class consumers are increasingly brand-conscious, seeking both local and international brands for their groceries, personal care products, and household goods. Super shops cater to this demand by stocking a mix of well-known and premium brands.

5. Challenges for Super Shops

  • Competition from Traditional Markets: Despite the growth of super shops, traditional markets and small neighborhood shops still dominate much of the retail landscape in Bangladesh, particularly in rural and semi-urban areas. These traditional stores often have lower operating costs and can offer competitive prices.
  • Supply Chain and Logistics: Super shops, especially those dealing with fresh produce and perishables, face challenges in maintaining efficient supply chains. Managing inventory to avoid stockouts or spoilage can be difficult, particularly in a country with infrastructure limitations.
  • Consumer Loyalty: Many consumers, especially in rural and semi-urban areas, remain loyal to their local kiryana stores due to personal relationships with shopkeepers, proximity, and the ability to buy on credit.

6. Online Integration

  • Many super shop chains have embraced e-commerce to reach more consumers, especially in cities where internet penetration and smartphone use are high.
  • Shwapno Online and MeenaClick (Meena Bazar’s online store) allow customers to shop for groceries and household items from the convenience of their homes, with delivery services across major cities. This has helped them tap into the growing online grocery shopping trend, particularly after the COVID-19 pandemic.
  • Chaldal: While not a traditional super shop, Chaldal is the largest online grocery platform in Bangladesh, competing with physical super shops by offering a wide range of products and rapid delivery services.

7. Impact of the COVID-19 Pandemic

  • The pandemic accelerated the shift toward modern retail formats, including super shops, as consumers became more concerned about hygiene and physical distancing. Super shops implemented safety measures such as sanitizing stores, maintaining social distancing, and providing delivery services, which helped boost their appeal.
  • Online shopping for groceries surged during the pandemic, with platforms like Chaldal and the online arms of super shops seeing significant growth in order volumes.

8. Future of Super Shops in Bangladesh

  • Expansion into Smaller Cities: As disposable incomes rise in smaller cities and towns, there is potential for the expansion of super shops beyond the major metropolitan areas. Chains like Shwapno and Meena Bazar are expected to explore more opportunities in tier-2 and tier-3 cities.
  • Technology Integration: The use of technology in inventory management, customer service, and delivery logistics will become increasingly important for the growth of super shops. Mobile apps, digital payments, and data-driven customer loyalty programs are likely to become more prevalent.
  • Sustainability: As consumers become more environmentally conscious, super shops may increasingly adopt sustainable practices, such as reducing plastic packaging, promoting local produce, and incorporating eco-friendly products into their offerings.

Conclusion

Super shops in Bangladesh are playing a crucial role in the transformation of the retail sector, particularly in urban areas. They offer a modern, convenient, and hygienic shopping experience that appeals to a growing middle class with rising disposable incomes and a preference for quality, convenience, and brand variety. While super shops face challenges such as competition from traditional markets and logistical issues, the sector is poised for further growth, especially with increasing online integration and expansion into smaller cities.

By Ahmed Shoyeb Iqbal

Exploring the Future of AI

Exploring the Future of AI

by with No Comment publications

Exploring the Future of AI:

In today’s world, technology has become an integral part of our lives, transforming how we live, work, and communicate. From smartphones to social media, technology has revolutionized the way we interact with the world around us, making our lives easier, more efficient, and more connected than ever before. Automation has given us more time than ever before to pursue our hobbies and interests.

Despite not always feeling like it, we have more free time now than ever before, allowing individuals more leisure time to socialize, create, and unwind. In recent years, the advancement of automation has been largely driven by the emergence of artificial intelligence (AI). The rise of AI has led to significant improvements in efficiency and productivity across various industries. With the ability to automate mundane tasks that people would rather not do, AI has become an increasingly popular tool for people around the world.

In recent years, there has been a great deal of interest in the field of AI. However, people’s views on AI differ according to their familiarity and knowledge. In this article, we will examine how different people’s familiarity with AI leads to varying interpretations of this field. This article compares and contrasts popular beliefs about AI with the truth about this emerging technology. The future of AI in the workplace is also discussed, along with its potential in Bangladesh.

Perception vs reality

AI is a tool that has the potential to enhance human capabilities and boost productivity. AI is a term used to describe the ability of a computer system to perform tasks that typically require human intelligence. These tasks can include decision-making, problem-solving, and learning new information. AI relies on various techniques, such as machine learning methods, neural networks, and natural language processing, to analyze data and generate predictions.

If the general public had the impression that the technology was unreliable, they would be less inclined to trust it.

AI’s future is a mystery. “One can imagine such technology outsmarting financial markets, out-inventing human researchers, out-manipulating human leaders, and developing weapons we cannot even understand,” stated renowned scientist Stephen Hawking. Is robot control a real threat? How much should we worry?

Let’s examine many prevalent AI danger beliefs and see if they’re accurate.

  • Robots will rule

  • The idea dates from 1965 through 2023 to 2045. We’re not there yet. AI  has been used in a narrow range so far, and while we’ll continue to improve technology, robots taking over in 50 years seem doubtful. The New York Times states: “You won’t be obsolete for a long time, if ever”

  • We’ll be replaced by robots

  • AI will change work. How firms and governments react to AI’s growing ability to manage human occupations will determine the impact. Two-thirds of Americans expect robots to do most human work in 50 years, according to Pew Research. But technology’s expected impact on jobs is different, comparing studies on how many jobs technology will kill (and create) shows that no one knows. Technology Review states: “Predictions range from optimistic to devastating, differing by tens of millions of jobs even when comparing similar time frames.” According to Gartner, AI will eliminate 1.8 million jobs by 2020 but create 2.3 million

  • AI will invade privacy and cause persistent surveillance

  • Video algorithms can detect and track humans and objects. Google, MIT, IBM, and DeepMind are constructing video databases for facial recognition and behavior analysis. Current AI technology can replicate human voice and alter video with outcomes indistinguishable from real life, threatening privacy, safety, and honest news reporting.
  • AI is great at spying and invading personal data, but scientists argue computers can’t understand media like humans. We’re getting closer to programmers that can watch and participate in surveillance and data systems.

AI technology can be scary, yet it’s easy to trust sophisticated tech that can surpass human abilities. Better tech that solves human problems requires transparency.

The impact of AI on the work domain

One of the fastest-growing industries today is AI. The ultimate goal of this field is to create systems as sophisticated as the human brain.

  • Financial Services: AI was early adopted in this industry. Data and difficult use cases are the reasons. The history of banking and finance shows that this sector is vital to human development and takes a lot of effort to avoid fraud and failure. Avoiding this requires a well-trained computer, AI algorithms and initiatives to protect the system and generate big profits. Designing digital payment channels with AI agents
  • Health care: AI has a big impact on health care. We can see that AI is used in various kinds of health care procedures, from daily ones to high-level ones that require accuracy. The fit band or iWatch, which collects data from body sensors, is a simple example of AI in health care.
  • Education: AI has expanded education’s potential. AI can grade instructional content faster and easier than humans. AI may also automate processes, personalize learning, universally access, create smart content, teach, optimize class performance, and provide 24/7 assistance. Online classes are one of the best instances of AI in education.
  • E-Commerce: AI works well in e-commerce. AI currently attracts and boards customers safely through E-commerce. AI can forecast demand and supply, assist customers, recommend products, personalize chatbots, and more in e-commerce. Amazon, the largest e-commerce site, develops AI to stay profitable.
  • Agriculture: AI is now employed for crop monitoring, predictive analysis, and robot tasking in agriculture. Soil, seed, and atmospheric characteristics are measured using various systems. Drones can distribute water, fertilizer, and detect crop defects using AI

AI is improving every field daily. As we mentioned the market potential, every organization would invest time and money in the industry to improve their work and earnings.

Getting ready for the next generation of AI

In order to maintain a competitive edge in the employment market, it is necessary to acquire these abilities.

Placing an emphasis on creative thinking and emotional intelligence: As was said previously, AI is unable to reproduce the abilities associated with creative thinking and emotional intelligence. To complement AI and maintain a competitive edge in the workplace, it is imperative to place a strong emphasis on the development of these talents.

Investing in AI Research: Both private companies and public administrations need to put money into AI research if they want to remain at the forefront of AI development and adoption. In order to accomplish this, investments will need to be made in AI startup companies, research institutions, and cooperation with other nations.

Developing Ethical and Legal Frameworks: As AI becomes more pervasive in society, there is a need to build ethical and legal frameworks to guide the development and use of the technology.

ChatGPT and its Future

The use of chatbots by businesses to communicate with their customers has increased dramatically in recent years. Using natural language processing, ChatGPT may provide responses to text inputs that sound disturbingly human.

Textual communication predominates in the realm of extension and operations for ChatGPT. Thanks to its modular design, the product works with numerous messaging apps. These include Facebook Messenger, Slack, and Telegram. Using ChatGPT, you can provide assistance, address frequently asked questions, and carry on discussions with clients across many channels. The speech-generating models developed by OpenAI have made it possible to integrate ChatGPT with other voice-based communication methods in addition to text. The availability of speech-generating models paved the way for this.

OpenAI regularly releases updates to the model, which contribute to ChatGPT’s ever increasing accuracy. But it has limitations and can make mistakes, the same as any other machine learning system. One of ChatGPT’s limitations is how reliant it is on the quality of the training data provided. Therefore, it is crucial to curate and monitor the training data to ensure ChatGPT produces correct and ethical replies.

The potential for ChatGPT to transform the way humans interact with machines is enormous. Because of its ability to understand and respond to natural language, it can provide clients with fast, efficient, and personalized service.

AI in Bangladesh

Bangladesh is still in the early stages of AI research, with only a handful of uses for the technology across a wide range of industries. However, businesses and the government are increasingly showing an interest in AI, and there are initiatives underway to increase AI use across the country.

Bangladesh is not as advanced in its AI preparations as more developed nations like the United States, Japan, or China. However, businesses and the government are increasingly showing an interest in AI, and there are initiatives underway to increase AI use across the country. The government of Bangladesh has established the Bangladesh High-Tech Park Authority and taken other measures to foster the growth of the country’s technological sector.

In terms of AI implementation, Bangladesh lags far behind India. India has become a leading hub for AI thanks to its growing number of AI-related firms and active AI research community. The Indian government has also taken initiatives to expand the country’s AI industry.

By Ahmed Shoyeb Iqbal